Returns & Refunds
Refunds & Returns on our Products
Due to our products being handmade here in the UK certain items are not covered by a return policy, our planners, candles, wax melts and coaching calls, in person services such as our retreats are unable to be returned, and are not covered by a return or refund policy. If we can offer a return due to another bride/bridal party member requiring your item we will do our best to provide this service, but this is to our discretion.
Refunds on our Services
Due to the nature of our business, deposits are taken to secure suppliers and their services/products. Therefore deposits are non refundable, and if you decide you cannot attend a coaching call or one of our retreats within 6 weeks of the event/call you will be subject to a cancellation charge due to us having to pay for perishable items or personalised goods which cannot be reused, resold, or redistributed to another person.
If you do give us enough notice we will be able to give a partial refund, not inclusive of deposits paid for perishable goods and personalised items.
You are also able to transfer your coaching call cost to a different date as long as we are given 72 hours notice to enable us to fill the spot. If you are unable to attend the retreat for a genuine reason we will do our best to transfer your deposit onto another date that suits you.
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Our Refund policy also applies to our in person services, for example the Calm & Coordinate packages. You are given a 14 day period of time to decide if you want anything to alter in the contract and quote we outline. After that the deposit is non refundable, and the balance is due 8 weeks before your wedding day.
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For more in depth details around our returns and refund policies and general terms and conditions please visit the terms and conditions page, and if you have any questions do get in touch - thebridalcoahc@outlook.com